Introduction
Hello, my name is Matthew and I am currently completing a bachelor’s degree in Health Science, majoring in Health Service Management (HSM). Communication between clients and professionals is a predominant aspect with the duties and requirements of my prospective role as health service manager
To be an effective health service manager, I must exhibit skills in inter-professional communication and relationship management (Liang, et al., 2018). The Australasian College of Health Service Management (ACHSM) further reinforces this idea within their framework, stating competent managers must possess sufficient skills in both communication and business procedures in addition to leadership traits and technical knowledge (ACHSM 2016).
It is evident that though developing my understanding of communication within the health service industry, I will be able implement a number of communication skills to effectively manage my team and improve my overall interactions with future team members and patients, potentially leading to more positive health outcomes for the patient. The creation of this ePortfolio will demonstrate my knowledge of several concepts presented within the unit “Communication in Health”. Through examining communication concepts such as styles of communication, barriers and enablers, and active listening, and analyzing and applying these practices in relation to my future role as a health service manager. I believe I will be able to effectively develop my understanding in the importance inter-professional communication has on the overall influence of positive patient outcomes
Communication in Health Service Management 