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Types/Styles of communication exhibited by both practitioners and clients

It is hypothesized that up to 80% of human communication can be categorized as non-verbal (Mehrabian (1968). Therefore, developing an understanding in the styles of communication can help me determine conveyed meaning in a conversation. Style of communication refer to the behaviors and actions demonstrated by an individual during interaction. Three of the most common types of communication styles are Aggressive (Loud volume, displaying a confrontational posture,) Passive (Soft spoken tone, submissive behavior or posture) and Assertive (Maintaining eye-contact, non-confrontational yet firm stance, neutral posture).

Possessing an assertive communication style is ideal among health professionals as it gives the individual an opportunity to engage in discussion without disrupting interpersonal relationships, this is important as it promotes information sharing, which can lead to adjustments in a patients action plan, resulting in better health outcomes (Reference). It is noted that holding a position of power can influence the communication style of the recipient (Jens Allwood), as (reference) reiterates in her findings that more faculty members are less likely to correct decisions of manager (40%) in comparison to that of another staff member (60%). As a health service manager, I must be self-aware in how my own actions and position may influence how other team members communicate with me. I must correct my behavior when apparent and be a catalyst in facilitating the growth of assertive behavior among the culture of my future workplace.